How can we help?

Open the “Verify your ReSpark email” message, follow its link, and select “Verify my email” on the page. Then return to ReSpark, open Profile, and sign in with your account email and ReSpark password. Verification links expire after 24 hours. Check your spam folder if the email is missing.

If a link fails, expires, or shows “Not Found,” contact support. Do not forward the link or your password.

Confirm that you are using your ReSpark password, not your email-provider password, and that your email has been verified. If you cannot access your account or a recovery link fails, email support from your account email where possible. We may need to confirm account ownership before helping with access.

Open Profile to edit your details and visibility settings. Profile and photo visibility start hidden. Sharing a photo requires your consent and a selected audience. Your children’s names and photos are not needed for your profile.

Member messaging requires a mutual match. If you cannot message someone, check that you are matched. Blocking or account restrictions can prevent discovery and messaging.

Use the Block or Report action on the member’s profile or in the relevant conversation. For help with a report, contact support and describe the concern without sending passwords or unrelated private messages.

ReSpark support is not an emergency service. If you are in immediate danger, contact local emergency services.

No. AI companions are optional, clearly labeled computer-generated characters, not real people or dating matches. You must accept the AI disclosure before chatting. Messages and recent conversation history are sent to OpenAI to generate replies. Avoid sharing sensitive information about yourself or your children.

Sign in, open Profile, find “Close your account,” select “Delete account and profile,” and confirm “Delete permanently.” This removes your active account, profile, photo, likes, matches, and associated conversations through the account-deletion process.

If you cannot access the app, email support with the subject “ReSpark account deletion.” Account ownership must be verified before a request can be completed. See the privacy policy for retention details and possible exceptions.